Tbajee FAQ — Frequently Asked Questions with Detailed Answers

No. Under Tbajee's policy, each person may hold only one account. If multiple accounts are detected, all of them will be closed and any bonuses held in those accounts will be forfeited.

If multiple members of the same household wish to play, each person must use a separate device, a separate email address, and separate banking details. If you are unsure, please contact support in advance.

Click the "Forgot Password?" link on the login page. Enter your registered email and a reset link will be sent to you. Click that link to set a new password.

If you haven't received the email, check your spam folder. If the issue persists, contact live support — they will help you reset your password after verifying your identity.

Yes, you can update your email or phone number from your account settings. For security purposes, however, you'll need to verify your identity before any changes are made — a verification code will be sent to your existing email.

If you no longer have access to your old email address, please contact support directly. Your identity can be verified via your National ID, after which the change can be made.

To close your account, contact us via live support or email. If you have an active balance, please withdraw it first. Before proceeding, our Responsible Gaming team may reach out to you — in case you need any support.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, or for transactions above a certain threshold, you may be required to upload a photo of your National ID or passport.

This is carried out in accordance with international standards to protect your account and prevent fraud. Verification is usually completed within 24 hours.

The following payment methods are available to Bangladeshi members on Tbajee: bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking (DBBL), Bank Transfer and international Visa/Mastercard.

Deposits via all mobile banking methods are instant — funds are typically credited to your account within 30 seconds to 2 minutes. Bank transfers may take 1–2 hours.

The minimum deposit via mobile banking (bKash, Nagad, Rocket) is ৳500, and ৳1,000 via bank transfer. Maximum limits depend on your chosen payment method and VIP tier.

Tbajee charges no hidden deposit fees — all transaction costs are covered by us.

First, wait 5 minutes — occasional network delays can happen. If it still hasn't arrived, contact us via live chat with the following details:

• Payment Methods (bKash / Nagad / Other)
• Amount & Date/Time
• Transaction ID (from your bKash/Nagad app)
• Recipient Number

Most issues are resolved within 30 minutes.

Tbajee charges no deposit fees. Every BDT you send is credited to your account in full. Any payment gateway charges are covered by us.

However, your mobile banking provider (such as bKash) may charge their own transaction fees — these are outside Tbajee's control.

Tbajee processes withdrawals with exceptional speed. For mobile banking (bKash, Nagad, Rocket), funds are typically credited 5 to 30 minutes funds arrive.

Bank transfers may take 2–4 hours. Requests submitted after midnight may be processed the following business morning. First-time users who have not completed KYC verification may experience slightly longer processing times.

The minimum withdrawal via mobile banking is ৳500. For bank transfers, the minimum is ৳1,000. Tbajee charges no withdrawal fees.

The maximum daily withdrawal limit depends on your VIP level — higher VIP tiers come with higher limits.

Most withdrawals are processed within 30 minutes. If yours is taking longer, please reach out via live chat with the following details ready: withdrawal ID, amount, and request time.

Without completed KYC verification, your first withdrawal may be delayed — complete your KYC in advance for the fastest processing.

Simply make your first deposit after registering 300% Welcome Bonus It's added to your account automatically — no code required.

Example: Deposit ৳1,000 and receive a ৳3,000 bonus — giving you ৳4,000 to play with. To withdraw your bonus, you must meet the specified wagering requirement (x30).

Wagering requirements mean you must wager the bonus amount a set number of times before withdrawing. For example, a ৳1,000 bonus with a x30 requirement means you need to place a total of ৳30,000 in bets.

Bets on slot games generally count at 100%. Live Casino bets may count at 10–20%. Full details are outlined in the terms and conditions of each individual bonus.

Free spins are automatically credited to the designated slot game. Log in and visit the "Bonus" or "My Offers" section to see which game your free spins are available on.

Free spins are typically valid for 7 days — any unused spins will expire after this period. Winnings from free spins are also subject to wagering requirements.

Invite your friend to Tbajee — when they register using your referral code and make their first deposit, you'll receive a bonus. Your friend will also enjoy additional benefits.

You'll find your referral code in the "Refer & Earn" section of your profile. The more friends you invite, the more bonuses you earn.

Tbajee offers over five thousand games. The main categories are: Live Casino (Roulette, Baccarat, Blackjack), Slots (Classic, Video, Megaways), Sports Betting (cricket, football, tennis), Poker, Fishing Games and Virtual Sports।

Games from the world's leading providers are available, including Pragmatic Play, Evolution Gaming, and NetEnt.

The Tbajee app is available on both Android and iOS. App Page — completely free of charge.

Android: Download the APK file (you may need to enable "Unknown sources" in your settings). iOS: Install directly from the App Store. The app supports fingerprint login for added convenience.

Yes. Tbajee's Live Casino features real human dealers and streams every game live in HD video. Live dealers are available across all games, including roulette, blackjack, and baccarat.

Powered by Evolution Gaming technology, delivering the world's finest Live Casino experience. You can even chat directly with the dealer using the in-game chat feature.

Yes. Tbajee holds an international gaming license and is regularly reviewed through third-party audits. All transactions are secured with SSL 256-bit encryption.

Your personal and financial information is completely confidential — it is never shared with third parties. Learn more Privacy Policy on the page.

Go to the "Security" section in your profile settings and enable "Two-Step Verification". Once active, you'll need to enter both your password and an OTP sent to your mobile every time you log in.

With 2FA enabled, no one can access your account even if they know your password. We strongly recommend keeping it active at all times.

In the "Responsible Gaming" section of your profile, you can set deposit limits, session time limits, and loss limits. Reducing a limit takes effect immediately; increasing one requires a waiting period.

For more details Responsible Gaming Page View.

Self-exclusion means voluntarily locking your own account for a set period of time — anywhere from 6 months to 5 years. During this period, you will not be able to log in or make deposits.

Activate it through the Responsible Gaming section in your profile, or contact support. Please note that it cannot be cancelled before the set period expires — this is intentional.